Freya's Cauldron Subscription Box

It is a monthly box where you set up a subscription payment, so you do not miss out on a box each time one is released and do not have to worry about missing the payment deadline.

Just use the options on the subscription page for your country.  Subscribing is easy and can be done through PayPal, who will manage your payments for you. They use the details in your PayPal account and then send us the name, postal address and email so please do make sure this is correct before signing up.

We also offer GoCardless to our UK subscribers. This is a simple way to set up a direct debit through your bank account, it does take the payment a little longer to reach us (usually 3 working days) but its a great way to stay in control of your payments as it will all appear in the Direct Debit section of your on line banking.

At the moment we can only send our boxes out within England, Scotland and Wales. We have just added USA and Canada to our posting locations. We are trying to work round the GPSR regulations which currently prevent us from sending to Northern Ireland and Europe.

Boxes are sent out within 2 working days of your cleared payment reaching us. Our cut off point for each month is the 4th, so if you sign up on the 5th you will receive the following months box as your first one. We use Royal Mail 48 Tracked so usually this can be between 2 and 4 working days.  Royal Mail should send you an email so you can track your parcel.

We understand how privacy is important to our customers, so all of our subscription boxes and website orders are sent out in plain packaging and our return address does not mention our company name.

With PayPal the payment is taken on the day you sign up and this will be your payment date for each subsequent month’s payment. We suggest making a note on your calendar so you can remember when its due, most people choose to sign up on payday!

Please also remember that the information you put into your subscription set up will not change, regardless of any changes made to your actual account. This means that if you move then we will still be sent your old address for posting. This also applies to your email address.

GoCardless will start to process your payment on the day that you sign up and it usually takes around 3 working days to be processed and arrive with us.

When PayPal attempts to process a payment and this is not successful, they automatically try again 5 days later and then once more five days after that. As long as one of these payments is successful then you will still receive your box. If the final attempt fails, then PayPal will automatically cancel your subscription.  

GoCardless payments do not usually fail, the only reason can be that there were insufficient funds in your account or you have cancelled the direct debit.

If you have moved address then it is important that you let us know a few days before your payment is processed by PayPal. Your Subscription will not update with any info you change on your account. It remembers what you put in when you set the subscription up so will keep sending us your old address.

We always recommend changing the address in your PayPal account and then cancelling the subscription and setting up again using the new address to avoid any errors with PayPal sending the wrong address.

It is the subscribers responsibility to make sure that PayPal send us the correct address.

GoCardless will send us the address you have registered with your bank account. To change the address that we send the box to you will need to cancel your direct debit, update your bank account and then set up the subscription again.

If you are not home when the postman calls and do not have a safe place set up with Royal Mail then they will either try a neighbour or take it back to the delivery office (not post office) After Covid a lot of posties have not gone back to leaving a “Sorry We Missed You” card so if you have not had your box 10 working days after posting then please do get in touch with us. Royal Mail only keep a parcel for 15 working days before returning to sender and then if this happens it will cost you more postage to have the box resent so please do check with your delivery office if your parcel has not arrived as its most probably waiting there for you.

You can unsubscribe in your PayPal account in the manage payments section. It is important to ensure that this is done otherwise PayPal will continue to process payments on your behalf. We recommend that you cancel at least 2 days before your payment is due, otherwise it may be too late to stop that billing cycle.

It is the customers responsibility to ensure that they cancel their payments before their payment date, we do not cancel subscriptions for subscribers.

To cancel a GoCardless direct debit simply go into your on line banking and to the direct debit section. The payment will be listed in there and you just need to click on cancel. It will need to be done at least 4 working days before your payment is due to be taken otherwise it might still be processed.

It is the responsibility of the subscriber to make sure they cancel their subscription in good time and before their payment is taken. It is our company policy to not issue a refund in cases where the customer has neglected to cancel their subscription in good time. To cancel your subscription, you can do this in your PayPal account in the Manage Payments section or by emailing us at least 5 working days before your payment is due to go out. GoCardless payments are cancelled through your on line banking and the direct debit section. Please refer to our full Terms and Conditions page on the website for more information on refunds.

Purchasing one box:

Yes of course! The easiest way is to simply set up a subscription through PayPal and they will process the first payment and then just simply cancel straight away.

You can set up and cancel as often as you wish to.

The same process can be done with GoCardless, you just need to allow time for the payment to be processed before cancelling otherwise it might cancel the payment before it has reached us.

Purchasing past boxes:

Sadly no, once the cut-off date has passed, we do not offer boxes so that they remain special to our subscribers. The only way to get a box is to set up a subscription. 

We always make sure that our products are not tested on animals and are vegan friendly. We also do our best to limit the use of single use plastics and use recyclable or biodegradable products as much as we can. Even our packing peanuts are made from starch so can be dissolved in water and then that is safe to use to water plants!

Royal Mail will send you an email when we send out your box with your tracking number on, we will use the email address that comes through on your payment advice from PayPal so please make sure this is correct. We have no control over these emails, therefore we cannot resend them if it does not arrive as it is done by Royal Mail and not us.

To ensure you recieve any email that we may need to send you then please add our email address [email protected] to your safe sender list.