Freya's Cauldron Subscription Box

It is a monthly box where you set up a subscription payment, so you do not miss out on a box each time one is released and do not have to worry about missing the payment deadline.

Just use the options on the subscription page for your country.  Subscribing is easy and can be done through PayPal, who will manage your payments for you. They use the details in your PayPal account and then send us the name, postal address and email so please do make sure this is correct before signing up.

We are pleased to say that we post to most countries, though please be aware that some countries may charge an import duty. We have so far only seen this with some European countries and this can be reduced by paying on line with you tracking number which we will email out to you on posting day.  

Boxes are sent out within 2 working days of your cleared payment reaching us. Our cut off point for each month is the 4th, so if you sign up on the 5th you will receive the following months box as your first one. We use Royal Mail 2nd Class so usually this can be between 2 and 4 working days. Obviously boxes sent outside the UK will take longer to arrive and this can depend on the country. 

We understand how privacy is important to our customers, so all of our subscription boxes and website orders are sent out in plain packaging and our return address does not mention our company name.

With PayPal the payment is taken on the day you sign up and this will be your payment date for each subsequent month’s payment. We suggest making a note on your calendar so you can remember when its due, most people choose to sign up on payday!

The same applies to GoCardless, the payment will be taken the same date that you set up.

PayPal: When PayPal attempts to process a payment and this is not successful, they automatically try again 5 days later and then once more five days after that. As long as one of these payments is successful then you will still receive your box. If the final attempt fails, then PayPal will automatically cancel your subscription. Please note that if your payments skip around posting day then the box will obviously not be sent out until we receive a payment.  

We process our subscription boxes at least 10 days before posting day so we will need to be notified of any change of address before 25th of the previous month to be able to action the change in time for posting day. It is the subscriber’s responsibility to let us know in good time of a change of address. It is important to also let us know the change of address as well as changing it in PayPal as they do tend to send us the original address that was used to set up the subscription.

We always recommend changing the address in your PayPal account and then cancelling the subscription and setting up again using the new address to avoid any errors with PayPal sending the wrong address.

If you are not home when the postman calls and do not have a safe place set up with Royal Mail then they will either try a neighbour or take it back to the delivery office (not post office) After Covid a lot of posties have not gone back to leaving a “Sorry We Missed You” card so if you have not had your box 10 working days after posting then please do get in touch with us. Royal Mail only keep a parcel for 15 working days before returning to sender and then if this happens it will cost you more postage to have the box resent so please do check with your delivery office if your parcel has not arrived as its most probably waiting there for you.

PayPal: You can unsubscribe in your PayPal account in the manage payments section. It is important to ensure that this is done otherwise PayPal will continue to process payments on your behalf. We recommend that you cancel at least 2 days before your payment is due.

It is the customers responibility to ensure that they cancel their payments before their payment date. 

GoCardless: You can unsubscribe by going into the Direct Debit section of your online banking, find the set up and select cancel. As direct debits are only processed on working days ie Monday to Friday, we recommend that you cancel at least 5 working days before your payment is due to be taken. 

It is the responsibility of the subscriber to make sure they cancel their subscription in good time and before their payment is taken. It is our company policy to not issue a refund in cases where the customer has neglected to cancel their subscription in good time. To cancel your subscription, you can do this in your PayPal account in the Manage Payments section or by emailing us at least 5 working days before your payment is due to go out. Please refer to our full Terms and Conditions page on the website for more information on refunds.

Purchasing one box:

Yes of course! The easiest way is to simply set up a subscription through PayPal and they will process the first payment and then just simply cancel straight away.

You can set up and cancel as often as you wish to.

Purchasing past boxes:

Sadly no, once the cut-off date has passed, we do not offer boxes so that they remain special to our subscribers. The only way to get a box is to set up a subscription. 

We always make sure that our products are not tested on animals and are vegan friendly. We also do our best to limit the use of single use plastics and use recyclable or biodegradable products as much as we can. Even our packing peanuts are made from starch so can be dissolved in water and then that is safe to use to water plants!

We send out a email when your box is posted to you to the email address given when you signed up. If these are not reaching you then please check your junk folder and also add our email address ([email protected]) to your safe sender list.